Frequently Asked Questions

Fluidity® Customer Support

Congratulations on making the commitment to a healthier and fit you! We think you'll love our products, but if for any reason you're not completely satisfied, please email us at or call us at 321-430-0303.

How can I purchase Fluidity?

How can I contact Fluidity customer service?

Email us at

When will I receive my order?

All Fluidity Barre orders are shipped via Fed Ex Priority Ground and should arrive in 5-10 business days. Customers who provide an email address will receive a ship confirmation email including your tracking number once the order ships. There is a $150 shipping surcharge for all Fluidity Barre System orders shipping to Alaska or Hawaii.

What is your return policy?

All of our products are backed by our 30-day money-back guarantee starting on the date of receipt of order. If for any reason you are not completely satisfied and would like to return your order, email us at within 30 days of receipt of order to request a RA# (Return Authorization Number.) To be eligible for a refund, your return must have the RA # visible on the outer box and be postmarked within 30 days of receipt of order. Ship your package using a trackable shipping method, and keep tracking details for your records as we cannot accept responsibility for packages we do not ship. Upon receipt of your return to our warehouse, you will be refunded your full purchase price not including return shipping and handling. Late returns are not accepted.

Can I cancel my order?

When you submit your order online, you are agreeing to the terms and conditions of our 30-day trial including our return and cancellation policy. Once you submit your order on our website, it is considered confirmed and our 30 day return policy applies.

How does the Fluidity Barre Online Class Subscription Work?

All Fluidity Barre Online Class subscriptions auto renew. No questions asked. Just email us at prior to your next billing cycle to cancel your subscription and terminate future billing.

What is the footprint of the Fluidity Barre?

The Fluidity Barre is 33 inches wide by 43 inches long when open for use, and folds down to 5 inches high for storage. It weighs approximately 55 pounds, and rolls on wheels for the ultimate portability.

Can anyone use the Fluidity Barre?

We recommend that you always consult your physician before starting any new exercise program; however, women and men of all fitness levels have achieved dramatic results with the Fluidity Barre. There is a 300 pound weight limit. Anyone under 18 years of age using this product should do so only with adult supervision.

What results can I expect with Fluidity?

This is a whole-body workout that delivers long, lean muscles. You will flatten your stomach, slim the front of your thighs, develop muscle tone on the back of your legs, eliminate the love handles, lift and tighten your seat, and improve your posture and flexibility.

How soon will I see results?

You will feel results immediately. You will start to see results in just 10 days.